PERSONAL AIRCRAFT INSURANCE
AOPA’s Strategic Aviation Insurance Partner
Claim Center
Aviation clients can file a claim below and gain valuable insight on claims-related matters.
Exciting New System to Enhance Your Service Experience!
We’re thrilled to announce a new system launching in this month, designed to improve the way we serve you.
To prepare our team to support you effectively, our team is currently in training and our phones are not available.
During these hours, please feel free to leave us a voicemail at 800-622-2672 or email at aviators@assuredpartners.com, and we’ll get back to you as soon as possible.
Our Claims Team Members are Trained to be Your Advocate
We know what you’re going through when an accident happens – and we know how to help make a bad experience a little better. Our claims team members are aviation insurance specialists trained to be your advocate should an accident occur. They'll answer your questions and resolve your claim, simply and quickly – because they understand how you feel when the worst happens. And they know how to help make things right again.
How to File an Aviation Insurance Claim
Contact Our Office
If you would like to submit a claim during normal business hours (8:30 a.m.–6:00 p.m. Eastern), our helpful staff is just a call or click away.
Contact Your Insurance Company
For 24/7 claim service and to speak directly to your insurance carrier, click the link below for the list of companies we work with:
In the Event of An Accident
Should an accident occur, please keep these steps in mind:
- Ensure medical care is provided to any injured person.
- It's important to protect your aircraft from further damage and to prevent it from becoming a safety hazard to others. That means the aircraft can be moved if necessary and a guard can be hired to stay with the aircraft if there is risk of avionics theft.
- Do not admit fault. Do not discuss the accident with anyone except AssuredPartners Aerospace, your insurance company, and government officials (FAA, NTSB, local law enforcement, etc). At the time of an accident, you cannot know all of the circumstances that may have contributed to it; allow the investigation to proceed to uncover all relevant information.
- Take photos of the scene and aircraft, if possible.
Claim Details
When you report a claim, we will ask the following initial questions. Please be prepared to provide as much of this information, as possible as your responses will help us serve you better.
- Name of policyholder, name of pilot, name(s) of passengers, name of claimant(s), names of witnesses, names of injured parties, names of FBO’s, names of aircraft operators.
- What aircraft was involved?
- Aircraft registration number
- Where did the accident happen?
When did the accident occur? (date and time) - Details of accident. (include description of damage)
- How do we contact you? Who should the adjuster contact? (please provide all available contact information, e.g. work/home/cell phone numbers and email addresses)
Frequently Asked Questions
That depends on many factors. Though we cannot fully address all possible scenarios here, it is indeed possible that some insurance companies will include a surcharge upon your renewal, while other carriers may or may not offer a quote for a year or two. If a pilot shows particularly bad judgment (e.g. fuel exhaustion) then the insurance company may be unwilling to renew or may offer coverage only at a much higher premium level. It is also possible for the renewal premium to increase even if the insurance company did not attach a claim surcharge simply due to fluctuations in the marketplace.
The Accident Forgiveness and Deductible Waiver Program is an easy way to improve pilot safety while helping lower your out-of-pocket expenses in the event of an accident. Completing an eligible AOPA Air Safety Institute program every six months waives all deductibles and rewards you with zero increase in your renewal rates due to a covered claim during your policy period. This is available through several of the insurance companies AssuredPartners Aerospace represents.
First, it’ll be helpful for you to take reasonable steps to protect the aircraft from further damage. In addition, you will want to provide the insurance company with any documents they request (e.g. aircraft logbooks, pilot logbooks, estimates, photographs, sworn statements, etc.) as promptly as possible. You will actually be an integral part of the claims settlement process, so make sure you and your adjuster are communicating regularly. The most frequent cause of a delay in the claims settlement process is that the insurance company did not receive requested documents from the policyholder. And, as always, our AssuredPartners Aerospace claims team will be there to assist you should you need it.
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